Stakeholder engagement

Value

Areas of interest

Interaction platform

Shareholders
  •  Share capital
  •  Strategic direction and orientation
  •  Enhancing transparency and disclosure standards and practice
  •  Performance
  •  Introduction of a development strategy
  •  Dividends
  •  Transparency of disclosure
  •  Management Reporting
  •  Meetings and negotiations
  •  Annual report
  •  Website
  •  Correspondence and inquiries
  •  Exhibitions, forums and presentations

Subsidiaries and affiliates
  •  Strategic resources and possibilities
  •  Opportunities for future development
  •  Introduction of advanced methods and standards
  •  Methodological support in the areas of development
  •  Meetings,
  •  Forums, round tables and summits
  •  Website
  •  Working groups
  •  Creation of cultural corporate events

Employees
  •  Human resources development
  •  Labor relations based on cooperation
  •  Loyalty to the company
  •  Wage
  •  Employee benefits
  •  Safe working conditions
  •  Professional growth
  •  Internal meetings
  •  Website
  •  Trainings and seminars
  •  Corporate events
  •  Corporate media
  •  Surveys and questionnaires
  •  Meetings of the Management Board and Board of Directors

State agencies, financial institutions
  •  Macroeconomic and social policy
  •  Lobbying opportunities
  •  Tax and social security contributions
  •  Local employment
  •  Investments in projects that influence the population
  •  Social stability rating
  •  Involvement in the activities of government agencies
  •  Correspondence and inquiries
  •  Reporting
  •  A dialogue with state authorities regarding legislative and regulatory regulation

Population, Consumers
  •  Workforce stability and conflict resolution
  •  Mutual support and adaptation
  •  Community’s approval
  •  Reputation and loyalty
  •  Regional development
  •  Providing uninterrupted heat and power supply
  •  Quality service
  •  Annual report
  •  Media publications
  •  Meetings with representatives of local communities
  •  Public hearing
  •  Website
  •  Development of social projects
  •  Stakeholder Engagement Plan

Partners, Suppliers
  •  Efficient supply chain and value chain
  •  Joint development, development and problem solving
  •  Voluntary application of standards
  •  Transparency of procurements
  •  Ethical business practices
  •  Website
  •  Annual report
  •  Conferences and meetings and negotiations
  •  Consideration of supplier claims
  •  Signing partnership agreements

Mass media
  •  Transparency and disclosure
  •  Constructive cooperation
  •  Transparency and disclosure
  •  Reputation Rating
  •  Press releases, press conferences, briefings, round tables
  •  Annual report
  •  Website

Trade unions
  •  Effective communication with internal stakeholders
  •  Social guarantees
  •  Labor relations based on cooperation
  •  Social stability rating
  •  Collective bargaining
  •  Providing benefits and social guarantees

To enhance stakeholder’s engagement, the Company annually develops Engagement Plan. The report on the Stakeholder Engagement Plan and on the work of stakeholder feedback mechanisms with recommendations for improvement are annually communicated to the Board of Directors.

According to the 2020 results, activities of the Stakeholder Engagement Plan were fully implemented.

Stakeholder feedback mechanism

It is essential for the Company that all both external and internal stakeholders are heard. “Samruk-Energy” JSC has the following stakeholders feedback tools that guarantee protection against retaliation and prosecution of anyone who honestly leaves a message.

Company monitors all incoming requests, which allows the Company to study the concerns of all stakeholders, identify systemic issues, and determine the effectiveness of existing mechanisms for interacting with stakeholders for further response.

Inquiries statistics*

No.

Source

Number

2018

2019

2020

1

Hot line

33

29

46

2

Administrative support office, among them:

9,773

10,297

9,741

 

From state agencies

456

445

298

 

From the Shareholder

537

617

596

 

Inquiries and complaints

45

38

72

3

Directly to the Security Service

6

6

2

4

Feedback form on the website

1

4

6

5

Ombudsmen

39

28

36

6

Trade unions

26

28

29

7

Courts and supervision agencies

25

10

10

8

Written inquiries to the head

–

5

2

TOTAL

 

175

148

203
* inquiries that are not related to “Samruk-Energy” JSC group of companies current operations were consolidated

Mentioned appeals were analyzed in terms of the aspects concerned, the identification of regions with the highest number of appeals, the category of persons who sent their appeals to the group of companies, statistics about appeals and analysis of complaints. Each complaint was assigned a category.

In 2020, stakeholders were interested in issues of payment and remuneration, dismissal, and employment. Responses to all incoming inquires of the Company were provided in a timely manner. Answers were provided in ways convenient for stakeholders. Confidentiality and anonymity of appeals remained. The facts of harassment were not reported.

Conclusions based on stakeholder inquiries were communicated to the Board of Directors of the Company, which prepared recommendations and developed actions aimed at the improvement of stakeholder engagement quality.